People like options…that’s why there are so many of them out there! When you ask your friends where they want to go out to eat chances are that there are more than 5 different types of restaurants to choose from, when you need groceries you most likely have multiple different stores to choose from and when you want to be social on social media there are tons to choose from!
And when it comes to how people want to contact a business they like choices there too!
Some websites only have a email address listed on the contact us page, or only a phone number, some include a form on every page…and some of the best have a chat option! While you may be a real people person and just love to get people on the phone, keep in mind that not everyone is you! (which could either be a really cool thought or a terrifying one!) So why not offer your customers more options?
If you have someone who sits at a desk all day they can help answer many questions for your customers in need…if you don’t then you can have a chat system that can send you an email while you’re not logged in to monitor the chat website. What a great way for customers to get their questions answered and for you to start building that ever important relationship. Many people have websites that are built on the WordPress platform and there are over a dozen different chat platforms available…don’t like one try another…some give you the basics for free and once you’re hooked you’ll want to upgrade.
Here are a few to check out: